PETAL&POST HELP CENTRE

Frequently asked questions
How are we delivering safely during COVID-19?

We will abide by Delivery Precautions to keep you and our team safe: Our team will be wearing masks and will sanitize between each delivery. They'll also stay a minimum two- metre gap from you. This means that they may place your flowers on your doorstep or at your gate to avoid contact. Please wash your hands immediately after receiving and opening a gift box or unwrapping your flowers, before touching anything else.

HOW DO DELIVERIES ADDRESSES WORK?

It is your responsibility to provide us with the correct delivery address. Please carefully check the address before ordering as we cannot guarantee redelivery or a refund in the event of an incorrect address. If you give us the wrong address and we are unable to deliver the posy, we will charge you a R100 redelivery fee to send it out again the next business day.

BY WHAT TIME DO I NEED TO ORDER FOR SAME DAY DELIVERY?

Same day posies need to be ordered by 1pm that day, unless sold out prior. If posies are sold out on that day, you can Preorder to have your posy delivered on the following day.

CAN I ORDER FOR A FUTURE DATE?

Yes. We always encourage customers to pre-order posies to avoid missing out. You can sign up to our e-newsletter to receive a posy alerts and sometimes offers a sneak peek of the following day's posy and provides the first opportunity to purchase.

CAN I PICK UP A POSY?

Yes you can arrange collection at our studio in Salt River, Cape Town or Milpark, Joburg. Please note that this is by appointment only.

CAN I HAVE MY POSY DELIVERED AT A CERTAIN TIME?

If you wish to have your posy delivered at a specific time, you are able to put in a request in your order form under 'delivery notes' at checkout. While we'll do our best to meet requests, it is not always possible. Once all orders come in for the day our delivery route is structured so we can work out the most efficient delivery route for our drivers.

My suburb is not listed?

If your suburb is not listed, it means we do not deliver there at this stage.

What time are orders delivered?

Orders placed before 1pm will be delivered between 11am and 5:00pm. To ensure that you receive our posies in the best possible condition, we aim not to deliver to your door but to a person at your door. Therefore, please provide an address at which you are certain that there will be someone to receive the posy on arrival. If the Posy is left at the door we hold no responsibility for theft or the condition of the Posy once it is received. We are also unable to guarantee specific delivery times as our drivers go via the most efficient route on the day, which helps keep the price of our flowers down. If you have a reasonable time request, please include it in the special delivery instructions in an email to us and we will do our best to accommodate. Keep in mind our Delivery Team leaves from Salt River at 1pm and have multiple deliveries.

DO YOU DELIVER TO HOSPITALS?

Yes if they fall with in our delivery areas. We just require as much information as possible to where the posy recipient will be located (ward number please).

How long do the flowers last?

In order to make your flowers last as long as possible, it is important to put your flowers in water as soon as possible. Remove any greenery from stems so that no leaves will be submerged, then trim each stem at an angle. Keep your flowers in a cool spot, away from direct sunlight, fireplaces or heaters and the fruit bowl. Change the water and re-trim the stems every two days. Flowers thrive in ice water! Each Posy comes with a bottle of our signature Petal&Post Posy Food. Please decant the entire bottle into a 1 litre vase for best results.

If I have a complaint?

In the unlikely event that you are unhappy with the state of your Posy please contact us via email hello@petalsandpost.co.za with your order reference number within 12 hours of receiving your item. Refunds will be reviewed on a case-by-case basis.