PETAL&POST HELP CENTRE

Frequently asked questions
How are we delivering safely during COVID-19?

We will abide by Delivery Precautions to keep you and our team safe: Our team will be wearing masks and will sanitize between each delivery. They'll also stay a minimum two metre gap from you. This means that they may place your flowers on your doorstep or at your gate to avoid contact. Please wash your hands immediately after receiving and opening a gift box or unwrapping your flowers, before touching anything else.

Ordering
I want to pre-order for a future date

Wonderful! Getting organised early is fabulous. You can pre-order on our pre-order page and select your desired delivery date for a date in the future; available dates on the calendar are indicated with green blocks.

I need to tell you something important about my order

Be sure to let us know of important details regarding your order in the “Delivery Instructions” field at checkout.

Delivery
By what time do I need to order for same day delivery?

Same day posies need to be ordered by 1pm that day, unless sold out prior. If posies are sold out on that day, you can Preorder to have your posy delivered on the following day.

How can I track my order?

We have a LiveChat on our website open from 8:30 – 16:00 daily, where one of our friendly managers can assist in tracking down your order. Alternatively, you can give us a call (+27 66 586 6524/ +27 71 454 6124) or send us an email at hello@petalandpost.co.za and we will respond, timeously.

Something's missing from my order

We are sorry about your missing item! Please get in touch with our managers so that we can rectify this issue. In order for us to help you as quickly as possible, please tell us your order number and let us know exactly what’s missing.

Do you deliver on weekends?

Unfortunately we are closed on weekends. We accept orders until 1pm from Monday to Friday with same-day deliveries until 5pm during the week. Our Johannesburg Branch at 44 Stanley is open for walk-in trade on Saturdays from 10am-2pm.

In which areas do you deliver?

Delivery areas can be seen here: PETAL AND POST | Delivery areas - should you not find your desired suburb on the list, please get in touch and we will advise accordingly.

The postal code changed when I placed my order

Not to worry! The postal code for your area has been coded differently on our website. Rest assured, your delivery will be made to the right location provided the rest of the information is correct.

Payment
Can I make payment from Overseas?

Hello from afar! Yes, certainly. We have a secure Pay Fast system that accepts VISA, MASTERCARD and AMERICAN EXPRESS cards. Unfortunately, we do not accept foreign debit cards or EFT payments from offshore accounts. Should you have any trouble or questions regarding payment, please do not hesitate to contact us and we will guide you through the process. Where there’s a will, there’s a way!

What payment methods do you offer?

Payment can be made with a Credit Card, Debit card, EFT (South African banks only), Snap Scan, and Zapper. We do not accept Forex as a payment option or EFT’s from overseas banks.

Flowers
My flowers look droopy

Flowers and greenery use water to prop-up their stems, so, if yours look sad, they’ll just need a trim and to stand in fresh cold water overnight.

My roses look sad

We intentionally keep the 'guard' petals on our roses to protect them during transit; these are the oldest and toughest outer petals, which can make the flower look tired and brown. Gently remove the outer 2-3 petals to reveal the new and soft petals inside and allow the flower to begin opening up.

The stems were damaged upon delivery

While we do our very best to protect your flowers on their journey to you, very occasionally they can have a bad trip. Please contact us with 1-2 photos of the stems you’re worried about so we can take care of this for you.

My Posy looks different from the advertised bunch

Each stem we send is unique and so on rare occasions, colours may vary or our farms will substitute stems to give you the highest-quality Posy. We try, wherever possible, to always send something similar and equally as beautiful! If we do have to make a change to your Posy, we will be sure to supply only an upgraded stem as a substitution.

My Posy looks smaller than the one advertised

We send our flowers out ‘closed bud’ which means that upon arrival the Posy may not look quite as expected; once the blooms have been trimmed and arranged in a vase you will see the buds open over the next few days, giving the recipient a longer vase life with their Posy,

My flowers didn’t last very long

We guarantee that most of our flowers will last for 7 days; with regular stem trims and water changes, posies can last up to 10 days. But you’ll find that other stems naturally don’t last as long and will need taking out of your vase earlier.

What is the bottle I received with my posy?

A complimentary bottle of posy food is delivered with every posy; to enhance the longevity and vibrancy of your flowers, please decant the entirety of the bottle’s contents into 1L of fresh, clean water.

General
Website Queries

Should you have any queries about our website or the use thereof, please send a screenshot of any problems you may be having to hello@petalandpost.co.za along with your query.

What is a Posy subscription?

We offer weekly, fortnightly and monthly pre-ordered Posy deliveries to our customers at a discounted ‘subscription’ price. We use a secure Pay Fast payment option which deducts payments 3 days before your delivery is due. You can pause, amend or cancel your subscription at any time. Please note, in order to qualify for a subscription, a minimum of 3 Posies will apply. Shipping is not included in the subscription fee.