Here are Petal and Post Pty Ltd, we strive to keep things simple and elegant - including all the legal matters. All orders placed with Petal and Post are subject to the following terms and conditions:
Our prices are inclusive of VAT but excluding of shipping. A flat rate of R35 is applicable to all areas within our delivery one shipping zones. Areas beyond that are subject to a delivery fee in relation to distance from our studios to cover the cost of fuel.
Delivery details are at the sender’s discretion. To ensure your order arrives at the correct destination, please make certain of the address and contact details filled out correctly in the delivery form. Kindly note, if the recipient’s details prove to be incorrect, re-delivery can be arranged at the cost of the sender.If your desired suburb is not listed on our website, please send an email to email@example.com to find out if we deliver to the area.
Should your recipient be unavailable on the day of delivery and neither sender nor recipient is able to be contacted, re-delivery will be arranged at your convenience at a redelivery fee, which will include the cost of shipping. Please note: flowers are a perishable product and as such an additional charge of new flowers will need to be made if the flowers are not able to be redelivered within 1 day of the delivery date that is on your order form. This clause applies to flowers that cannot be delivered on a Friday as new flowers will need to be sourced for a Monday delivery.
Petal and Post operates from Monday to Friday 8:30am - 17:00pm. All orders and inquiries received outside thereof will be processed during business hours.
We offer a daily posy in Cape Town, and a weekly posy in Johannesburg and Durban. You can find the posy of the day/week on our website under the desired city of delivery. Please note that each posy is available in only their respective city; i.e, our “Joburg or Jozi Posy” is only available in Johannesburg.<br /> As specified above, Cape Town’s posy changes daily. Should you pre-order, the posy on the site may not be the one your recipient obtains. Please be sure to look at the posy’s date in the description on our website.
Delivery takes place Mondays to Fridays. We aim to deliver between 10:30 am and 17:00 pm, however, kindly note delivery times may not be precise and cannot be guaranteed due to external factors such as traffic, weather, etc. Should you request a specific time slot, please note we will strive to accommodate you, however cannot guarantee the time slot due to unforeseen circumstances. Should we be faced with such occurrences, we will contact you via email with a revised delivery schedule. We execute our deliveries with the following procedure: attempting to contact the recipient via the details provided on the form, followed by attempting to contact the sender should the recipient prove unavailable. Arrangements may be made to leave the order with security, reception, and/or neighbours with the permission either the recipient or sender. Petal and Post cannot be held liable for the condition of the posy 12 hours after delivery has been made, nor will we be held liable for the condition of the posy or theft thereof in instances where instructed to deliver to anyone but the recipient.
Due to Covid19, all our deliveries will be contactless. Our team will be wearing masks and will sanitise between each delivery. They will also stay a minimum two- metre gap from you. This means that they may place your flowers on your doorstep or at your gate to avoid contact. Our teams will be wearing masks throughout their shifts, and sanitising between deliveries, however, please wash your hands immediately after receiving and opening a gift box or unwrapping your flowers, before touching anything else.
Subscription posies may not be the posy indicated on the website for same day delivery. Please note that you will be liable for the first three payments of your subscription order. Should you wish to cancel before the third delivery has gone out, you will still be charged for it. Should you wish to cancel or pause anytime thereafter, you are free to do so at no charge, however please allow for a 24 hour notice period to confirm and finalize your request. Please write in to firstname.lastname@example.org should you wish to make changes regarding your subscription.
It is important to put your flowers into water as soon as they are delivered. Please remove any greenery from the stems so that no leaves will be submerged in the water and cut the stems at an angle 1 inch from the tip. Keep your flowers in a cool environment out of direct sunlight and away from fireplaces, heaters, and fruit bowls. For optimum results and long lasting flowers, change the water and re-trim the stems every 2 days. Flowers thrive in ice water!
Each posy comes with a complimentary bottle of Petal&Post Posy Food. Decant the entire bottle into 1 litre of water for best results. Please note, the flower food is not suitable for human consumption.
Each stem we send is unique and so on rare occasions, colours may vary or our farms will substitute stems to give you the highest-quality Posy. We try, wherever possible, to always send something similar and equally as beautiful! If we do have to make a change to your Posy, we will be sure to supply only an upgraded stem as a substitution.
In the unlikely event that you are dissatisfied with the condition of your posy, please email in to email@example.com with your order reference number, your complaint, and a photo of your posy within 12 hours of receiving your item. Refunds and replacements will be reviewed on a case-by-case basis.