Questions

What we do, how we do it, why we do it.

What are your operational hours?

Petal&Post operates from Monday to Friday 09:00 – 16:00 in store, and Saturday & Sunday from 09:00-14:00. All orders and inquiries received outside thereof will be processed during business hours the following day. We are available Monday to Friday from 09:00 – 17:00 online. Our website is fully operational 24/7.

Which areas do you deliver to?

Delivery areas can be seen here: PETAL&POST | Delivery areas  – should you not find your desired suburb on the list, please jump onto our Live Chat (09:00-16:00) or reach out to our support team via email so that we can advise accordingly 

What is the cut off time for same day delivery?

Same-day Posies need to be ordered by 16h00 that day, unless sold out prior. If Posies are sold out on that day, you can preo-rder to have your Posy delivered on the following day by selecting tomorrow’s date on the calendar at checkout.

What are your delivery times?

Delivery takes place from Monday to Sunday each week in Cape Town and Joburg, and Monday to Saturday in Durban. We aim to deliver orders between 11h00-18h00, however, delivery times cannot be guaranteed due to external factors such as traffic, weather, etc. Should you request a specific time slot, we will strive to accommodate you, however we cannot guarantee that delivery will take place within the time slot.  Where we cannot make a delivery within the chosen time slot, we will contact you via phone call/WhatsApp messenger with a revised delivery schedule.

Do you deliver on weekends?

Yes! We accept same-day and pre-orders at all our branches until 14:00 on Saturdays with deliveries ocurring until 17:00. Additionally, orders are available at our Cape Town and Johannesburg branches until 14:00 on Sundays. Our Johannesburg branch at 44 Stanley and our Cape Town branch at The Old Biscuit Mill are open for walk-in from 9:00 to 14:00 on Saturdays, and our Johannesburg branch is also open on Sundays until 14:00, You can find our locations using the contact us.

What are your Weekly Posies?

We offer different Posy designs weekly in Cape Town, Stellenbosch, Somerset West, Johannesburg, Pretoria, Durban and the KZN Midlands. You can find the Posy of the week on our website under the desired city of delivery. Please note that each Posy is only available in it’s respective city; i.e, our “Joburg Posy” is only available in Johannesburg. 

What posy will I get if I pre-order?

As specified above, our posy designs change weekly. Should you pre-order more than 1 week in advance, the Posy on the site will not be the one your recipient obtains. Please be sure to look at the Posy’s date in the description on our website. If you would like to see what the posy design will look like on your chosen day of delivery, please reach out to one of our team leaders via email or phone and they will provide you with an image once the design is confirmed with the supplier for that specific date.

What are subscription Posies?

We offer weekly, fortnightly and monthly pre-ordered Posy deliveries to our customers at a discounted price. We use a secure Pay Fast payment option which deducts payments 3 days before your delivery is due. You can pause, amend or cancel your subscription at any time. Please note, in order to qualify for a subscription, a minimum of 3 Posies will apply. Shipping is not included in the subscription Posy fee and will be calculated at checkout.

What payment methods do you offer?

Payment can be made with a Credit or Debit Card (Visa/Mastercard/Diners Club), EFT (South African banks only), and SnapScan. We do not accept Forex as a payment option or EFT’s from international banks. Please note that we do not accept any credit/debit card information via the phone. All payments are secured using an authorised payment service provider. 

Can I make payment from overseas?

Hello from afar! Yes, certainly. We have a secure payment gateway, PayFast, that accepts Visa/Mastercard/Diners Club. Our Snapscan Visa/Mastercard/Diners Club option is also available for international payments and does not require you to have the Snapscan app. Unfortunately, we do not accept EFT payments from offshore accounts (Direct Bank Transfer). Should you have any trouble or questions regarding payment, please do not hesitate to contact us and we will guide you through the process.

What recipient information do you need?

We require accurate information to effectively communicate with both our customers and their recipients. The provision of delivery details is at the sender’s discretion. To ensure your order arrives at the correct destination, please make certain that the recipient’s address and contact details are filled out correctly in the delivery form. Petal&Post cannot be held liable for problems resulting from incorrect contact and delivery details. Kindly note, if the recipient’s details prove to be incorrect, re-delivery can be arranged  for the following day but shall be at the cost of the sender. You, as the sender, bear full responsibility for sharing a recipient’s personal information with us. Please ensure a recipient consents to the sharing of their personal information with us. Petal&Post shall not be held liable for any claims that may arise due to the sharing of personal information with us.

How do I tell you something about my order?

Be sure to let us know of important details regarding your order in the “Delivery Instructions” field at checkout. If you need to add something afterwards, send an email to hello@petalandpost.co.za or jenna@petalandpost.coza with your order number, or pop onto our Live Chat and one of our Team Leaders will be sure to assist you.

Can I make a change to my order?

If you wish to change your order or subscription, please contact one of our Team Leaders at hello@petalandpost.co.za. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card messages) that are requested by 09h00, on the intended delivery date. During peak periods* we begin processing orders earlier than usual, to account for the large volume of deliveries. This means that we may need up to 3 days’ notice for any changes to be made or an order. 
*“Peak periods” are defined as the 7-day period leading up to and including, Valentine’s Day, Mother’s Day, Peony Week and Christmas Day.

How can I track my order?

We have LiveChat on our website open from 09h00-16h00 daily, where one of our friendly team leaders can assist in tracking down your order. Alternatively, you can give us a call by navigating to the Contac Us Page. or send us an email at hello@petalandpost.co.za and we will respond, within 30 minutes to 1 hour.

Are there redelivery fees?

Should your recipient be unavailable on the day of delivery and neither you nor the recipient can be contacted, re-delivery will be arranged at your convenience, subject to a redelivery fee, which will include the cost of shipping. 
Flowers are a perishable product and as such an additional charge for new flowers will be included if flowers within a posy are not able to be redelivered within 1 (one) day of the scheduled delivery date on any order form.
We do not include an additional delivery fee in our pricing structure to cover a second delivery. We do this to keep your delivery charges as low as possible. If a redelivery is necessary, you will be subject to a charge equal to that of the shipping cost associated with such second delivery. No redeliveries may proceed without this fee. To avoid this, we encourage you to ensure someone is available at the specified delivery address to receive the delivery.

What is the procedure for redelivery?

We execute our deliveries with the following procedure: attempting to contact the recipient via the details provided on the order form, followed by attempting to contact the sender should the recipient prove unavailable. Arrangements may be made with either the recipient or the sender to leave the order with security, reception, and/or neighbours with the permission of either the recipient or sender. Petal and Post Petal&post cannot be held liable for the condition of the Posy more than 12 hours after delivery has been made, nor will we be held liable for the condition of the Posy or theft thereof in instances where we were instructed to deliver the Posy to anyone but the recipient.

How do I care for my posy?

It is important to put your flowers into water as soon as they are delivered. Please remove any greenery from the stems so that no leaves will be submerged in the water and cut the stems at an angle 2.5cm from the tip. Keep your flowers in a cool environment out of direct sunlight and away from fireplaces, heaters, and fruit bowls. For optimum results and long lasting flowers, change the water and re-trim the stems every 2 days. Flowers thrive in ice water!

What is the bottle of posy food I received?

Each Posy comes with a complimentary bottle of Petal&Post Posy Food. Decant the entire bottle into 1 litre of water for best results. Please note, the flower food is not suitable for human consumption. If accidentally consumed, please seek medical attention.

Why are my flowers closed/ in bud?

We send our flowers out ‘closed bud’, as they come to us directly from local farmers every morning, which means that upon arrival the Posy may not look quite as expected; once the blooms have been trimmed and arranged in a vase you will see the buds open over the next few days, giving the recipient a longer vase life with their Posy. Please allow 3 to 4 days for the buds to open. If you are still concerned thereafter, please contact us so that we can advise on the best course of action.

What are stem variations?

Each stem we send is unique and so on rare occasions, colours may vary or our farms will substitute stems to give you the highest-quality Posy. If we do have to make a change to your Posy, we will be sure to supply only an upgraded stem as a substitution. We reserve the right to substitute a stem with an alternative one of similar style and equivalent to or of greater value.

Can I remain anonymous?

Should you require to remain anonymous on your order, please let us know before the delivery is sent out. Petal&Post will not be held liable for the sender’s name being given to the recipient upon request without a clear indication from the sender to remain anonymous. The sender’s name is not put onto the notecard with a Posy without it being added to the message by the sender.

Do You Deliver On Weekends?

Yes! We accept same-day orders until 14h00 on Saturday and Sunday with deliveries occurring until 18h00. You can also preorder in advance to secure your weekend posy!
Our Johannesburg Branch at 44 Stanley and our Cape Town Branch at The Old Biscuit Mill are open for walk-in trade on Saturdays from 09:00-14:00. You can find our locations using the contact us link.