Petal & Post Reviews: 10 Real Customer Stories About Our Flower and Gift Delivery

Reading a Petal & Post review is the best part of our morning. Every one of these came from a real customer in Cape Town, Johannesburg, Durban or further afield, and we share them in their own words. You will see what people love most about our flower and gift delivery: handwritten cards, live driver tracking, farm-fresh posies and a team that answers when you need us. You will also see how we handle the rare hiccup, because we think that says the most about us.

Why we share our customer reviews

We have delivered flowers and gifts since 2016, and the messages customers send us are how we know what is working. These are ten of our favourites from loyal customers, shared with names withheld for privacy, plus a few stories that have stayed with our team. Each one is followed by a short note on how that part of our service works, so you know what to expect when you order.

Petal & Post reviews at a glance

Rating: 4.9 stars from more than 2,000 Google reviews.
Handwritten cards: your message is written out by hand and delivered with your gift.
Live driver tracking: you can follow your delivery in real time.
Same-day delivery: order by 3pm and it arrives the same day in our delivery areas.
Packaging and freshness: customers mention the packaging, the posy food bottle and how fresh the flowers are.
Real people: if something goes wrong, Cara on our website live chat connects you to our team.

Review 1: The handwritten card that made both sender and recipient smile

“Beautiful bouquets of seasonal flowers were delivered, along with a handwritten card (!). Both the recipient and the sender were delighted. Thank you very much!”

Why we still write every card by hand

Whenever we receive a compliment about our handwritten cards, our whole team lights up. When you include a message with your order, we transcribe every word exactly as you wrote it, so your sentiment arrives in ink alongside your gift. Stuck for words? Our guide on what to write in a flower card shares real messages we have handwritten.

Review 2: Live delivery tracking, peace of mind every step

“The team at Petal & Post are truly exceptional. Their professionalism, friendliness, and responsiveness make working with them a pleasure. The delivery system is a game-changer, being able to track drivers in real time adds such peace of mind. Overall, the entire experience with Petal & Post is seamless, and naturally, they offer the most stunning floral arrangements!”

How our live delivery tracking works

Our real-time tracking keeps you updated at every stage, from the moment your posy is made in our studio to the moment it reaches your loved one’s door. Our deliveries are run by our own in-house team, not a courier, so we always know where your order is.

Review 3: Corporate and bulk flower orders in Cape Town

“Beautiful blooms and exceptional service! Our team had to place quite a few orders at the same time, and the Cape Town team went above and beyond to help us pull it all together seamlessly. Everything arrived on time and looked absolutely stunning, couldn’t be happier!”

Flower and gift delivery for businesses

Whether you are ordering for one person or coordinating gifts for a whole office, our Cape Town team and our studios in Johannesburg and Durban are happy to shape the order around the occasion. Our corporate gifting service suits any event, team size or celebration.

Review 4: Our customer care team has your back

“I accidentally ordered roses for the wrong day and messaged them on their website to ask if I could pick them up the same day, and they made a plan for me. I love that they have made this experience so personal and human. The packaging was quality. They are located in a really unique spot at 44 Stanley. Highly recommended.”

Ordered the wrong date? We sort it out fast

Ordered the wrong date or the wrong product? Do not stress. The fastest way to get help is Cara, our live agent on the website. Start a chat and we will do everything we can to sort your order out the same day where possible. You are also welcome to email or call us, but Cara is your quickest route.

Review 5: Turning a delivery hiccup into a 5-star experience

“Excellent experience overall. From an easy and well-supported ordering process through a great range of product options to a seamless delivery service. You missed one aspect of the delivery instructions, but your lovely team quickly resolved it, you have a fan!”

Accountability is everything to us

This review shows how we handle the rare occasion when something does not go perfectly. Reviews that flag an oversight are always welcome, and we act on them. If a delivery instruction is ever missed, chat to Cara on our website (she is a real person) and you will be connected to one of our team within seconds to put it right.

Review 6: A decade of trust from returning customers

“I have used Petal & Post for many years and they have always been my go-to flower and gift delivery service in South Africa! They are reliable, efficient, and super responsive. Thank you for always helping me brighten friends and family’s special occasions with the most gorgeous, unique arrangements.”

Building relationships one delivery at a time

Lasting connections are at the heart of what we do. Whether you are ordering a once-off posy or have signed up for our weekly flower subscription, we keep track of your preferences so every delivery feels personal.

Review 7: Same-day flower delivery in South Africa

“I received the most beautiful gift from Petal & Post and was so impressed that I immediately sent one to a loved one. I placed my order at 12:00 on a Saturday and it was delivered by 14:00 the same day, absolutely incredible service. The quality, presentation, and speed exceeded all expectations. Highly recommend Petal & Post for thoughtful, reliable gifting.”

How our same-day delivery works

We offer same-day flower and gift delivery on orders placed before 3pm. Our drivers are on the road from 10:30am until 6pm, and we deliver on weekends too (Cape Town and Johannesburg every day, Durban Monday to Saturday), but not on public holidays. If the recipient is not home, we look for a safe nearby alternative, and if there is none we contact you to reschedule.

Review 8: Sending flowers to South Africa from overseas

“Ordered from the UK for my friend in Johannesburg. They were delivered within hours and she was absolutely delighted, beautifully packaged and very fresh. Ordering was simple and I was kept up to date with the entire process. Thank you for making my friend’s day. We were also taken by the flower food in a bottle. I have never seen it presented that way before!”

How to send flowers and gifts to South Africa from abroad

Looking to send flowers or a gift set to South Africa from overseas? You order online from anywhere in the world, and our team hand-delivers your gift to your loved ones in Mzansi, whether they are in Cape Town, Johannesburg or Durban. Another customer living abroad told us:

“I didn’t want to shop with the big flower corporations, so I was thrilled to find your shop. Ordering was simple, delivery was smooth, and my sister loved her birthday bouquet and fudge. I’ll definitely use you again when sending flowers in Cape Town.”

Review 9: Fresh posy delivery on Valentine’s Day

“Brilliant service. I ordered a Valentine’s bouquet and am delighted that it arrived at 8 am! It is stunning and looks just like the photo on the website. Well done to Petal & Post.”

Why our weekly posy earns 5 stars

With three sizes to choose from, our posies are made from farm-fresh flowers delivered to our studios by local growers. Because we follow nature’s calendar, we design a new posy each week: some weeks proteas, other weeks sunflowers, always what is freshly harvested. Try this week’s Cape Town posy, or find the posy for your city.

We deliver in Cape Town, Stellenbosch, Johannesburg, Pretoria, Durban and Ballito.

Review 10: A Rose Box birthday surprise

“What a delight! The biggest heartfelt ‘THANK YOU’ to you and the team for making the decision to choose Petal & Post for THE most exquisite birthday surprise! The support received, the most stunning and elegant packaging to the blooms, oh my word! Am sold! Your Rose Box is such a delight and joy to gift. Thank you and will be ordering soon again.”

About our signature Rose Box

Our Rose Box holds 20 Kenya-grown Maritim roses, packed in a specially ventilated box to keep them fresh on the way. Care instructions are on the back of the flower food bottle tucked inside, so your loved one can keep the roses looking their best for longer. It suits a romantic gesture or a friendship gift equally well.

Complement your Rose Box with:

More customer love: the stories that stay with us

Just because flowers for a grandmother

One customer wrote about sending flowers to her grandmother just because. Her grandmother kept the vase on her kitchen table and said it brought so much life to her home. It is a lovely reminder that just because flowers need no reason, any day of the week.

Flowers for a mom leaving ICU

One of the most moving messages came from a daughter who could not be at her mother’s side:

“As soon as she was moved from ICU I wanted to send flowers and I am so grateful for your amazing service. You brought my mom so much joy, and we loved the diffuser I added to the basket.”

If someone you love is recovering, our get well soon flowers are there for exactly that.

Long-distance love from Germany to South Africa

Cathera, our Head of Procurement and Joburg Studio Lead, shared this message:

“Hello, I hope you are doing well! I just wanted to say thank you for making my long distance relationship feel so much easier! My boyfriend did some research and discovered your company after trying to send me flowers from [another company] (which unfortunately weren’t as beautiful or quality), and we both love your flowers and the concept of your business!! He lives in Germany and I live in South Africa, the flowers make the distance 100x easier!!! Thank you for always putting together beautiful flowers, we appreciate the effort and talent.”

Cathera said: “It made me so happy that we can bring joy to this couple, both on the sender’s side of being able to spoil his loved one, and the recipient who gets to enjoy the blooms and feel that love from her boyfriend. We’re so lucky to get to be a small part in their story of love and connection.”

What our team says when a review lands

When a lovely message comes in, it never just sits in the inbox. Screenshots fly around the studio and someone usually says, this is why we do it. Jenna, our Head of Logistics, shared the story that stuck with her:

“There was a customer who sent flowers to both her mom and her mom’s housekeeper. We got a photo of them back with a big thank you because they were so happy. I think about them a lot. Customers always notice that we go the extra mile, and that’s what makes it so special.”

Share your own Petal & Post moment

To everyone who has taken the time to write to us: thank you. If you would like to share your own moment, leave us a Google review for Cape Town, Johannesburg or Durban, or tag us on Instagram. Want to know who is behind the posies? Read our story, find out more about us, or browse more stories in the Bloom Room.

Frequently asked questions

Where can I read Petal & Post reviews?

On our Google Business Profiles for Cape Town, Johannesburg and Durban, where we have a 4.9 rating from more than 2,000 reviews. We also share favourite customer stories here on the Bloom Room, with names withheld for privacy.

Is Petal & Post a reliable flower delivery service?

Yes. Petal & Post has delivered flowers and gifts across South Africa since 2016, with our own delivery teams in Cape Town, Johannesburg and Durban. You can track your driver in real time, and if anything goes wrong, Cara on our live chat connects you to a real person.

Does Petal & Post offer same-day flower delivery?

Yes. Order by 3pm for same-day delivery in our delivery areas. Drivers are on the road from 10:30am until 6pm, and if the recipient is not home we find a safe alternative or contact you to reschedule.

Can I send Petal & Post flowers to South Africa from overseas?

Yes. Customers order from the UK, Germany and elsewhere for loved ones here. Order online as usual and we hand-deliver our posies and gift sets with a handwritten card.

Ready to make someone’s day? Order this week’s posy before 3pm for same-day delivery.